SHIPPING & RETURNS

BLACK FRIDAY SALE POLICY:

LESS THAN 50% OFF - NO RETURNS; CAN BE EXCHANGED ONLY.

50% OFF OR MORE - FINAL SALE, NO RETURNS OR EXCHANGES.

 

SHIPPING POLICY

DUTIES & TAXES

For US Customers

Our products are covered for duty free treatment through the USMCA Free Trade Agreement. We supply a USMCA Certificate Of Origin to the carrier for all shipments to the United States that will allow for duty free treatment to your order.  Because our products are made with American cotton, US customers are also not subject to any duties through the removal of the de minimus rule, so orders below $800 will not be affected by any tariffs.

For UK Customers

Our products are covered for duty free treatment through the Canada-UK Trade Continuity Agreement (Canada-UK TCA, CUKTCA).  We supply a Certificate Of Origin to the carrier for all shipments to the UK that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and VAT that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard.  If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you prior to delivery as these should not be paid.

For EU Customers

Our products are covered for duty free treatment through the Canada-European Union Trade Agreement (CETA).  We supply a Certificate Of Origin to the carrier for all shipments to the European Union that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.

For South Korean Customers

Our products are covered for duty free treatment through the Canada-Korea Free Trade Agreement (CKFTA).  We supply a Certificate Of Origin to the carrier for all shipments to South Korea that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.

For International Customers

Orders shipped outside of Canada may/will be subject to applicable taxes, duties, tariffs and/or import fees by your local government.  We have no up-front knowledge of these fees.  The carrier will attempt to collect these fees at the time of delivery.  Should they be unable to collect these fees, the shipment will be abandoned and you will not be eligible for a refund.  Please research what import fees are applicable in your country before placing orders.

RETURNS AND EXCHANGE POLICY

TO START A RETURN, CLICK HERE

If for any reason you need to exchange or return your item(s), please follow these steps below. Items must be returned within 14 days of their delivery date in new, unused condition to be eligible for a refund.

1. To ensure your order is eligible for return or exchange, see below. If you have any questions regarding refundable or non-refundable items, please email us at hello@houseofblanks.com.

  • Sale items under 50% off can be exchanged but are non-refundable.       
  • Sale items that are 50% off or more are non-exchangeable and non-refundable.    
  • Bundle Deals (eg. T-shirt bundle: Buy 3 save 10%) are eligible for returns and exchanges. 

2. Take a look at our International Returns information below for details on brokerage and other fees that may occur when shipping a return from outside of Canada.

 

IMPORTANT: Items returned within 14 days of their delivery date in as new unused condition will be eligible for a refund with the exception of some sale items mentioned above. Original shipping and handling fees are not refundable. The company reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy. All orders are required to be checked for damages and inaccuracies before the items are embellished. We are unable to process a return or exchange any items that have already been embellished.

You are responsible for the cost of returning the item(s) if you don't opt into Checkout+. This includes the cost of the return label and any other import or brokerage fees that are applied when the return is shipping from outside of Canada. Any return that is shipped collect or requires the payment of courier/freight costs upon return will be refused and not accepted. We strongly advise your return shipment to have a traceable service, so it can be located at all times. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by houseofblanks.com. We only accept returns sent directly to the address below.

Returns for Canada & USA

Use our return portal to initiate your return/exchange. If you opted out of Checkout+, you will still use the return portal and will pay for your shipping label when prompted at the end of the return portal process. Exchanges are available, but you will be responsible for the shipping cost of the new product.

Returns for the United Kingdom & Australia

Use our return portal to initiate your return. If you opted out of Checkout+, you will still use the return portal and will pay for your shipping label when prompted at the end of the return portal process. Exchanges are not available in these countries.

International Returns

Exchanges are not available in these countries.
Returns outside of the listed countries above will still enter the return portal, but will be prompted to pay for the shipping label at the post office, where you will purchase your label and ship to this address:

House of Blanks - International Return
100 Summerlea Road
Brampton, ON - L6T 4X3
Canada
+19056968333

 

Order Changes/Cancellations

To request an order change or cancellation, please email hello@houseofblanks.com with your order number so that someone can assist you. We will do our best to accommodate your request before your order ships but it is not guaranteed, especially during our busy seasons where there is an overwhelming demand.

We appreciate your understanding.

  • Email hello@houseofblanks.com with your order number, reason for return, and the tracking number for the return package.

  • Place your return/exchange in the original packaging it came in or another carrier bag/box that is available to you.

    If you would like to exchange your item(s), please place a new order for those items and return the original item(s) to us. We will issue a refund upon receipt.

  • Bring the package to your preferred carrier to have it shipped back to us fully prepaid at:

    House of Blanks
    100 Summerlea Rd
    Brampton, Ontario
    L6T 4X3, Canada

    You are responsible for the cost of returning the item(s). This includes the cost of the return label and any other import or brokerage fees that are applied when the return is shipping from outside of Canada. Please see full return policy for more details regarding brokerage fees.

  • Once we receive the package at our warehouse, each item will go through inspection. Any items that aren’t in their original condition (worn, used, damaged) will not be accepted.

  • Once inspection is complete, the refund will be processed and you will receive an email confirmation.

    Any brokerage or import fees that are paid by us to have the package released, will be deducted from your total refund amount.