SHIPPING & RETURNS

RETURNS/EXCHANGES POLICY

Please email info@houseofblanks.com with your order number, reason for return, and tracking number once it is shipped out.

Items returned within 14 days of their original shipment date in the same, as new condition will be eligible for a refund.  Shipping and handling is not refundable and all sale items are final purchase. The company reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy.

Exchanges

If you would like to exchange your item(s) for any reason, please place a new order for those items and return the original item(s) to us.  We will issue a refund upon receipt.

IMPORTANT: you will be responsible for paying for your own shipping costs for returning your item(s).  Shipping costs are non-refundable.  Any item that is shipped collect or requires the payment of courier/freight costs upon return will be refused and not accepted. 

International Returns

Please note that if you are returning goods from outside of Canada (ie: United States), customs brokerage fees will be incurred.  If you pay these fees up-front with any courier (ie: UPS, FedEx, USPS), they are likely to be USD 40.00 or higher. 

We have secured a low rate of USD 15.00 for brokerage  fees with UPS.  We recommend taking advantage of this rate by shipping your items back with UPS.  

UPS will bill this amount to us and it will be deducted from your refund.  If you do not use UPS to return your merchandise, we may be billed more than USD 15.00 and will have to deduct it from your refund. 

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your item(s), please ship, fully pre-paid to

  • House of Blanks
  • 100 Summerlea Rd
  • Brampton, Ontario 
  • L6T 4X3, Canada

 

DUTIES & TAXES

Orders shipped outside of Canada or the U.S.A. may/will be subject to applicable taxes, duties and/or import fees by your local government.  We have no up-front knowledge of these fees.  The carrier will attempt to collect these fees at the time of delivery.  Should they be unable to collect these fees, the shipment will be abandoned and you will not be eligible for a refund.  Please research what import fees are applicable in your country before placing orders.

For USA Customers 

Our products are covered for duty free treatment through the United States-Mexico-Canada Agreement (USMCA).  We supply a Certificate of Origin to the carrier for all shipments to the USA that should allow for duty free treatment to your order.  There may be other local fees or disbursements that are payable however the duties are not. Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. Please feel free to contact us so that we may assist you if you are charged these fees.

For UK Customers

Our products are covered for duty free treatment through the Canada-UK Trade Continuity Agreement (Canada-UK TCA, CUKTCA).  We supply a Certificate Of Origin to the carrier for all shipments to the UK that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and VAT that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard.  If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you prior to delivery as these should not be paid.

For EU Customers

Our products are covered for duty free treatment through the Canada-European Union Trade Agreement (CETA).  We supply a Certificate Of Origin to the carrier for all shipments to the European Union that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.

For South Korean Customers

Our products are covered for duty free treatment through the Canada-Korea Free Trade Agreement (CKFTA).  We supply a Certificate Of Origin to the carrier for all shipments to South Korea that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.